Login

Country

Cart

Your cart is empty

Privacy Information

Privacy Policy

ORIJIN CULTURE, LLC ("ORIJIN CULTURE," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, process, and safeguard your information when you visit our websites, make purchases, communicate with us, or otherwise interact with our products, services, marketing communications, SMS/RCS programs, and related platforms.

This Privacy Policy is intended to comply with applicable privacy and consumer protection laws, including, where applicable:

  • The General Data Protection Regulation (GDPR)

  • The California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA)

  • The CAN-SPAM Act

  • The Telephone Consumer Protection Act (TCPA)

  • Applicable SMS, MMS, and RCS messaging regulations and carrier requirements

By using our website, purchasing products, subscribing to communications, or interacting with our services, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect personal information directly from you, automatically through your use of our website, or from third-party platforms and service providers.

A. Information You Provide Voluntarily

We may collect information when you:

  • Create an account

  • Make a purchase

  • Subscribe to email, SMS, MMS, or RCS communications

  • Participate in promotions, surveys, or events

  • Contact customer support

  • Submit forms or interact with our website

This information may include:

  • Full name

  • Email address

  • Telephone number

  • Billing and shipping address

  • Payment information

  • Order history

  • Marketing preferences

  • Account credentials

  • Customer support communications

B. Information Collected Automatically

When you visit our website, certain technical and usage information may be collected automatically, including:

  • IP address

  • Device identifiers

  • Browser type and version

  • Operating system

  • Referring URLs

  • Site interaction data

  • Pages viewed

  • Time spent on pages

  • Shopping cart activity

  • Cookies and similar tracking technologies

We use this information to administer our website, analyze trends, improve functionality, diagnose technical issues, prevent fraud, personalize user experiences, and improve marketing performance.

C. Cookies and Tracking Technologies

Our website uses cookies, pixels, tags, and similar technologies to:

  • Maintain shopping cart functionality

  • Remember preferences and sessions

  • Personalize content and product recommendations

  • Analyze website traffic and behavior

  • Support advertising and remarketing campaigns

  • Improve website performance and functionality

You may control cookie settings through your browser settings or applicable cookie consent tools. Please note that disabling cookies may impact certain website functionality.

2. How We Use Your Information

We may use your information for legitimate business purposes, including to:

  • Process and fulfill orders

  • Verify transactions and prevent fraud

  • Provide customer support

  • Communicate regarding purchases, shipping, returns, or account activity

  • Send marketing communications and promotional offers

  • Deliver SMS, MMS, and RCS communications

  • Personalize website experiences and advertising

  • Improve our products, services, and operations

  • Conduct analytics and performance measurement

  • Enforce our Terms and Conditions

  • Comply with legal obligations and regulatory requirements

  • Protect the rights, property, safety, and security of ORIJIN CULTURE and others

3. Marketing Communications

Email Marketing

By subscribing to our mailing list or otherwise providing consent, you may receive promotional emails regarding new products, events, campaigns, exclusive offers, and updates.

You may unsubscribe at any time by clicking the “unsubscribe” link contained in any marketing email.

SMS, MMS, and RCS Marketing

By providing your mobile phone number and affirmatively opting in, you consent to receive recurring automated marketing and informational messages from ORIJIN CULTURE via SMS, MMS, and/or RCS.

These messages may include:

  • Product launches

  • Exclusive offers

  • Promotions

  • Cart reminders

  • Order updates

  • Customer support communications

  • Brand announcements

  • Event notifications

Message frequency may vary.

Message and data rates may apply.

Consent is not a condition of purchase.

You may opt out at any time by replying:

  • STOP

  • END

  • CANCEL

  • UNSUBSCRIBE

  • QUIT

After opting out, you may receive a final confirmation message.

For assistance, reply HELP or contact us at:

Email: store@orijinculture.com

We do not sell or share mobile opt-in data or consent with third parties for their own marketing purposes.

4. Information Sharing and Disclosure

We do not sell personal information in exchange for monetary compensation.

We may disclose personal information in the following circumstances:

A. Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, including:

  • Shopify

  • Payment processors

  • Shipping carriers

  • Email and SMS platforms

  • Analytics providers

  • Fraud prevention providers

  • Customer support platforms

  • Advertising and marketing partners

These providers are contractually obligated to use information only as necessary to perform services on our behalf.

B. Affiliated Businesses and Future Ventures

To support business operations and customer experiences, we may share information among affiliated entities operating under the ORIJIN CULTURE umbrella, including:

  • ORIJIN CULTURE

  • ORIJIN STORE

  • ORIJIN BEES

  • Related affiliated brands and future ventures

All affiliated entities are expected to maintain commercially reasonable privacy and security protections consistent with this Privacy Policy.

C. Legal Compliance and Protection

We may disclose information when necessary to:

  • Comply with legal obligations

  • Respond to lawful requests

  • Enforce agreements

  • Investigate fraud or security issues

  • Protect our rights, property, users, or business operations

D. Business Transfers

If ORIJIN CULTURE is involved in a merger, acquisition, financing, restructuring, or sale of assets, personal information may be transferred as part of that transaction.

5. Shopify and Payment Processing

Our store is hosted on Shopify Inc., which provides the ecommerce platform used to sell our products and services.

Your data may be stored through Shopify’s data storage systems, databases, and applications on secure servers.

If you complete purchases through direct payment gateways, payment data is processed in accordance with PCI-DSS (Payment Card Industry Data Security Standard) requirements.

We do not store full payment card information on our servers.

6. Analytics and Advertising Technologies

We may use analytics and advertising tools such as:

  • Google Analytics

  • Meta/Facebook Pixels

  • Shopify analytics

  • Advertising and retargeting platforms

  • Email and SMS attribution technologies

These technologies help us:

  • Understand website performance

  • Measure campaign effectiveness

  • Personalize advertisements

  • Improve customer experiences

  • Analyze customer behavior and engagement

Where required by applicable law, we obtain consent before deploying certain tracking technologies.

7. International Data Transfers

If you access our services from outside the United States, your information may be transferred to, processed, and stored in the United States or other countries where our service providers operate.

By using our services and providing your information, you consent to these transfers.

We take commercially reasonable measures to safeguard personal information during international transfers.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Fulfill the purposes described in this Privacy Policy

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

  • Maintain business records

Retention periods may vary depending on the nature of the information and applicable legal requirements.

9. Your Privacy Rights

Depending on your jurisdiction, you may have certain privacy rights.

These rights may include:

  • Accessing personal information

  • Correcting inaccurate information

  • Requesting deletion of personal information

  • Requesting portability of personal information

  • Restricting or objecting to processing

  • Withdrawing marketing consent

  • Opting out of certain targeted advertising activities

California residents may have additional rights under the CCPA/CPRA.

European Economic Area (EEA) residents may have rights under the GDPR.

To exercise your rights, contact:

Email: care@orijinculture.com

We may verify your identity before fulfilling certain requests.

10. Security Measures

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, misuse, disclosure, alteration, or destruction.

Security measures may include:

  • Encryption technologies

  • Secure hosting environments

  • Access controls

  • Monitoring systems

  • Fraud prevention systems

However, no method of transmission or storage over the Internet is completely secure, and we cannot guarantee absolute security.

We do not knowingly collect or store sensitive personal information such as Social Security numbers through our ecommerce platform.

11. Children’s Privacy

Our services are not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13.

If we become aware that personal information from a child under 13 has been collected without verified parental consent, we will take reasonable steps to delete such information.

12. Links to Third-Party Websites

Our website may contain links to third-party websites, applications, or services.

We are not responsible for the privacy practices, content, or security of third-party websites.

Users should review the privacy policies of those third parties before providing personal information.

13. Changes to This Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time.

Any updates will become effective upon posting to our website unless otherwise required by law.

Your continued use of our services following any changes constitutes acceptance of the revised Privacy Policy.

14. Contact Information

If you have questions regarding this Privacy Policy or wish to exercise privacy rights, contact us at:

ORIJIN CULTURE, LLC
99 Wall Street, Suite 980
New York, NY 10005
United States

Email: care@orijinculture.com
Phone: 1.877.56.7454

Mobile Messaging Program Terms and Conditions

1. Program Description

ORIJIN CULTURE offers a mobile messaging program (the “Program”) through which users may receive recurring SMS, MMS, and/or RCS messages concerning:

  • Product launches

  • Promotions and offers

  • Brand updates

  • Events

  • Customer support

  • Cart reminders

  • Order notifications

2. User Consent

By opting into the Program, you expressly consent to receive recurring automated marketing and informational messages from ORIJIN CULTURE at the mobile number provided.

Consent is not a condition of purchase.

Message and data rates may apply.

3. Opt-Out Instructions

You may opt out at any time by replying:

  • STOP

  • END

  • CANCEL

  • UNSUBSCRIBE

  • QUIT

You may receive a confirmation message following your opt-out request.

4. Help Instructions

For assistance, reply HELP or contact:

store@orijinculture.com

5. Carrier Disclaimer

Wireless carriers are not liable for delayed or undelivered messages.

Delivery depends on effective transmission by your wireless provider and is outside our control.

6. Age Restrictions

You must be at least 13 years old to participate in the Program.

If you are under the age of majority in your jurisdiction, you represent that you have permission from a parent or legal guardian.

7. Prohibited Conduct

Users agree not to use the Program for unlawful, abusive, defamatory, fraudulent, harassing, discriminatory, or otherwise prohibited purposes.

8. Arbitration and Dispute Resolution

Any disputes arising from participation in the Program shall be resolved through binding individual arbitration in New York, New York, in accordance with the rules of the American Arbitration Association.

Class actions and jury trials are waived to the fullest extent permitted by law.

9. Updates to Messaging Terms

We reserve the right to update these Mobile Messaging Terms and Conditions at any time.

Continued participation in the Program following updates constitutes acceptance of the revised terms.